Minkata Shard bug reporting

Discussions about the OpenUru.org Minkata test shard
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Minkata Shard bug reporting

Post by Mac_Fife » Mon Dec 19, 2011 9:02 pm

Quick links: I think we're about ready to start taking bug reports in a more organized manner 8-)

Firstly, for anyone who's moderately familiar with JIRA we'd prefer that they create an account on the Foundry and report issues directly in JIRA - https://foundry.openuru.org/jira (also see the note on installing the SSL certificate: http://wiki.openuru.org/index.php?title ... stallation).

We realize that JIRA may be a little unfamiliar or daunting for many people so we're introducing a simpler support ticket system where people can report bugs and post feature requests, and in particular record anything that seems to be glitches related to the shard itself, account creation, etc., rather than the software that is being tested.

The Support Ticket system does not require users to register: Simply supply a name and email address when you submit a ticket. We do ask that where possible the name you use is a forum name that we're likely to recognize either from here or the MOUL forums. When you submit a ticket, you will be provided with a ticket number, which you will need if you want to check on the progress of your ticket (the ticket number will also be sent to you in an acknowledgment email, so you don't have to rush to find pencil and paper ;))

For bug reports, we'd like you to provide some basic details of your computer in the "System Details" field, such as make and model, processor speed, system RAM (there is a separate field where you can tell us what operating system you use)(Tip: To avoid having to enter these details on every ticket, you may want to create a text file on your desktop and save your system details in that file, then you can simply attach it to each ticket). You can add up to two attachments to your ticket: Currently these are limited to files of not more than 1MB in size and only some common file types are accepted (e.g. JPG, PNG, BMP, TXT, DOC, XLS, PDF, ZIP, RAR): If you wish to submit mutiple small files (such as several screenshots), then it's best to zip them into a single attachment. Similarly, if you need to provide a log file or any other file to support your report that can't be directly attached to the ticket, then you should also zip those first. If you need to supply more than two attachments or the file size is greater that 1MB then simply add a note in your ticket that you have additional material, and we'll get back to you with a way that you can send it to us.

As we build up experience of how people use the tickets and what kind of information we need then we may adjust the form fields and options slightly, so submitting a ticket about the ticket system is quite acceptable :).

In due course, we will probably need one or two volunteers to process support tickets and transfer them into JIRA.

You can find the Support Ticket system at http://support.openuru.org/
Last edited by Mac_Fife on Tue Jan 03, 2012 6:02 pm, edited 1 time in total.
Reason: Expanded note on using Zip, and added note on giving system details in an attachment.
Mac_Fife
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Wed Jan 25, 2012 8:51 am

Update, 1/24/2012
Starting from January 24, the Minkata shard is moving out of it's "shard shakedown" phase so if you are raising a support ticket, please note that a new "Product" has been set as the default for new tickets: This is simply labelled "January 2012 Update" (for lack of a better description) and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update 01/24/2012" post. This helps us to identify which "version" of the code where you are encountering the problem.

However, login or account creations issues should still be logged as "Shard Account Setup/Login".

Please note that the location of log files has now moved to "My Documents\Uru Live Minkata Shard\Log" ("Documents\Uru Live Minkata Shard\Log" for Vista and Windows 7).

Also see Tai'lahr's "Shard Testers Guide": viewtopic.php?f=108&t=685
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Tue Feb 14, 2012 1:29 pm

Update, 2/13/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "February 2012 Update" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update Monday February 13, 2012, 9pm US/MST" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creations issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Tue Apr 10, 2012 7:21 am

Update, 4/9/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "April 2012 Update (Minkata.36)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update Monday April 9, 2012, 9pm US/MDT" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creations issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Sat May 12, 2012 8:50 pm

Update, 5/11/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "May 2012 Update (Minkata.46)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update Friday May 11, 2012, 8pm US/MDT" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creations issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Wed May 23, 2012 7:34 am

Update, 5/22/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "May 2012 Update 2 (Minkata.46)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update: Tuesday May 22 8pm US/MDT" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creations issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Sun Jun 17, 2012 8:04 pm

Update, 6/15/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "June 2012 Update (Minkata.54)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Downtime Saturday, 2012.06.16 4pm US/Mountain" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creations issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Sat Aug 18, 2012 9:39 am

Update, 8/17/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "August 2012 Update (Minkata.60)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update Friday August 17, 8pm US/Mountain" post. This helps us to identify the "version" of the code where you are encountering the problem.

I've removed some "Product" options for some of the older (and now irrelevant from a bug reporting point of view) updates.

Login or account creation issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Sun Sep 30, 2012 10:34 am

Update, 9/29/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "September 2012 Update (Minkata.61)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update: September 29, 2012" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creation issues should still be logged as "Shard Account Setup/Login".
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Re: Minkata Shard bug reporting

Post by Mac_Fife » Sat Oct 06, 2012 9:09 pm

Update, 10/06/2012
Please note that a new "Product" has been set as the default for new tickets: This is labelled "October 2012 Update (Minkata.62)" and should be used for the majority of new tickets, and especially if they are related to any of the items detailed in the "Minkata Shard Update: October 6, 2012" post. This helps us to identify the "version" of the code where you are encountering the problem.

Login or account creation issues should still be logged as "Shard Account Setup/Login".
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